Refunds and Returns Policy

Refunds and Returns Policy

At Global Beauty & Cosmetics, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, our returns and refund policy makes the process simple and transparent.

🛍️ Returns

  • You may return most new, unopened, and unused items within 30 days of delivery.
  • For Asian and African up to 60 days
  • To be eligible for a return, products must be in their original packaging, unused, and in the same condition that you received them.

Certain items, such as opened cosmetics, perfumes, or hygiene products, cannot be returned for safety and health reasons.

🔁 Exchanges

If you received a defective or damaged item, please contact us immediately.

We will gladly send you a replacement or issue a refund, depending on your preference.

Refunds

Refunds will be processed to the original payment method within 5–10 business days after the return is approved.

Shipping fees are non-refundable unless the return is due to our error.

🚚 Return Shipping

Customers are responsible for paying their own return shipping costs, unless the product was delivered damaged, incorrect, or faulty.

We recommend using a trackable shipping service or purchasing shipping insurance.

❌ Non-Returnable Items

Gift cards

Downloadable digital products

Personalized or custom items

Clearance or “Final Sale” items

opened cosmetics,perfumes or hygiene products

📩 How to Request a Return

  1. Contact us via WhatsApp or email with your order number and details of the product you wish to return.
  2. We will provide you with instructions on how and where to send the returned item.
  3. Once the return is received, we will process your refund or exchange.

❓ Frequently Asked Questions About Returns

1. Can I return an opened cosmetic or skincare product?
No, for safety and hygiene reasons, opened or used cosmetics, skincare, and perfumes cannot be returned.

2. How long will it take to receive my refund?
Refunds are usually processed within 5–10 business days after we receive and inspect your return.

3. Who pays for return shipping?
The customer is responsible for return shipping costs, unless the product was damaged, defective, or incorrect upon delivery.

4. Can I exchange a product instead of getting a refund?
Yes, if the item is defective or damaged, you can request an exchange instead of a refund.

📞 Need Help?

If you have any questions about our returns and refunds policy, please contact us:

  • WhatsApp: [+4915510482446]
  • Email: [info@globalbeautyand cosmetics.com]

We are here to make your shopping experience at Global Beauty & Cosmetics smooth and worry-free.